Refund policy

We want you to be fully satisfied with your RideCom intercom. If something isn't right, here's exactly how returns and refunds work.

30-Day Return Window

You have 30 days from the date you receive your order to request a return. To be eligible, the item must be in the same condition you received it — unused, with all accessories included, and in its original packaging. Proof of purchase (order number or receipt) is required.

How to Start a Return

Email us at contact@ridecom.ca with your order number and the reason for your return. Once your request is approved, we'll send you the return address along with step-by-step instructions. Items sent back without an approved return request cannot be accepted.

Damaged, Defective, or Wrong Items

Please inspect your order as soon as it arrives. If your item is defective, damaged, or you received the wrong product, contact us right away at contact@ridecom.ca. We'll make it right — repair, replacement, or full refund — and we cover the return shipping cost in these cases.

Refunds

Once we receive and inspect your return, we'll email you to confirm whether it has been approved. If approved, your refund is issued to your original payment method within 5–10 business days. Depending on your bank or card issuer, it may take a few additional days to appear on your statement. If more than 15 business days have passed since your refund was approved and you still haven't received it, please contact us at contact@ridecom.ca.

Exchanges

The fastest way to get the item you want is to return your original item (once the return is approved) and place a separate order for the new one.

Non-Returnable Items

Gift cards and items explicitly marked as final sale are not eligible for return. Products purchased at a regular promotional discount remain fully eligible for return under the conditions above.

EU 14-Day Cooling-Off Period

If your order is shipped within the European Union, you have the right to cancel or return your order within 14 days of receipt, for any reason and without justification. As above, the item must be returned in the same condition — unused, with all accessories, and in its original packaging — with proof of purchase.

Questions or Concerns

We're here to help and we resolve issues quickly — typically within 24 hours. If there's any problem with your order, please contact us first at contact@ridecom.ca before opening a payment dispute or chargeback. In almost every case we can resolve it faster and more easily by working with you directly.